Salesforce Service Cloud

Master the skills needed for Salesforce Service Cloud. Covers all topics as mentioned in the Salesforce Service Cloud study guide.

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About Salesforce Service Cloud

Salesforce Service Cloud is a powerful platform for delivering exceptional customer service experiences. Service Cloud professionals are responsible for implementing and managing service solutions, ensuring customer satisfaction, and optimizing support processes.

With expertise in Service Cloud features and tools, administrators handle case management, knowledge base customization, automation of service processes, and collaborate with stakeholders to provide efficient and personalized customer support.

This Course Includes:

  • 60 hours on-demand video
  • Access on mobile and TV
  • 28 downloadable resources
  • Certificate of completion

Key Concepts

  • Configure and customize Service Cloud for efficient case management.
  • Understand high-level requirements and translate them into Service Cloud applications.
  • Implement business logic using workflows and Approval Processes in Service Cloud.
  • Create Profiles and Permission Sets to manage user access levels in Service Cloud.
  • Create and manage Users, assigning them to appropriate Profiles & Permission Sets. Manage Licenses.
  • Utilize the Data Loader tool to Import, Update, Delete, and Export records in Service Cloud.
  • Build applications using declarative syntax in Service Cloud.
  • Build a data model using objects, fields, relationships, and validation rules in Service Cloud.
  • Design UI components using Record Types, Page Layouts, Tabs & Apps in Service Cloud.
  • Set up security for records using Organization-Wide Defaults in Service Cloud.
  • Build the sharing model using tools like Role Hierarchy in Service Cloud.
  • Create and customize reports and dashboards specific to Service Cloud.
Salesforce Service Cloud
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Instructor Information

Hi, I'm Marie. As a seasoned Salesforce professional, I bring extensive experience in Salesforce administration and customization. My passion is helping individuals master the skills needed to succeed in the Salesforce ecosystem.

Credentials

I proudly hold the prestigious Salesforce Certified credential and boast over 7 years of hands-on experience, contributing to a variety of successful Salesforce projects. My mission is to share practical insights, industry best practices, and real-world scenarios to equip you for success on your own Salesforce journey.

Course Features

Interactive Elements

Our course is designed to be engaging and interactive. We incorporate quizzes, discussion forums, and live sessions to provide a dynamic learning experience. You'll have the opportunity to apply your knowledge in real-world scenarios and interact with fellow learners.

Certification Preparation

Get ready to ace the Salesforce Service Cloud Certification. Our course goes beyond theoretical concepts, offering practical insights and hands-on exercises that align with the certification exam. We focus on preparing you not just for the exam but for success in your Service Cloud career.

Hands-On Labs

Practice your skills in real-world Service Cloud scenarios with our hands-on labs.

Expert Instructors

Learn from experienced Salesforce Service Cloud professionals and industry experts.

Community Support

Connect with a vibrant community of Service Cloud learners and get support throughout your journey.

Flexible Learning

Access course materials at your own pace and convenience.

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Pricing

Unlock the full course experience for only $299. Limited-time offer with a 10% discount for early birds! Flexible payment plans are available to suit your budget.

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Why Choose Us?

Flexible learning options to suit your schedule.

Experienced instructors with real-world expertise.

Join a community of learners for support and networking.

Free Resources/Demo

Explore our free resources and demo to get a sneak peek into the course content and quality.

Sample Lesson: Introduction to Salesforce Service Cloud

Watch a sample lesson from our course to understand the teaching style and course content.

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Downloadable Guide: Getting Started with Salesforce Service Cloud

Get a downloadable guide that introduces you to the basics of Salesforce Service Cloud administration.

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